Resume / Experience / Technical Profile

Christian Barraza

IT Support & Infrastructure Technician | CompTIA Network+ | CCNA Candidate

IT support professional with 4+ years of experience supporting enterprise users across multi-site environments. Skilled in Tier 1 and Tier 2 support, Active Directory, Office 365 administration, and troubleshooting network connectivity involving DNS, DHCP, VPN, and TCP/IP.

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Certs

Certifications

In Progress

Cisco CCNA

Pursuing Cisco CCNA to transition into infrastructure and network operations roles.

Current

CompTIA Network+

Certified September 2024 with a foundation in networking concepts, protocols, and troubleshooting.

Future Interests

Security+ / Azure Fundamentals / CCNP Enterprise

Potential next steps as networking, security, cloud, and infrastructure responsibilities grow.

Experience

Professional experience

CEVA Logistics

Site Support Technician

July 2025 - Present

  • Provide on-site IT support for warehouse infrastructure supporting network-connected devices, workstations, and operational hardware.
  • Deploy and troubleshoot RF scanners, Zebra printers, and warehouse management devices connected to enterprise networks.
  • Configure and maintain DHCP reservations for network-connected warehouse devices and printing infrastructure.
  • Diagnose system and network connectivity issues impacting warehouse production environments.
  • Coordinate with infrastructure and security teams to verify required network ports, services, and system connectivity.
  • Manage asset lifecycle including hardware deployment, RMA coordination, and device replacement.

SimonMed Imaging

IT Analyst I / IT Analyst II

July 2022 - July 2025

IT Analyst II

Oct 2024 - July 2025

  • Delivered Tier 2 technical support to 60+ imaging locations, resolving escalated infrastructure and network connectivity incidents.
  • Managed Active Directory and Office 365 administration including permissions, GPO changes, and user audits.
  • Monitored system stability and responded to outages affecting enterprise operations.
  • Assisted with troubleshooting VPN access, DNS resolution, and network-related connectivity issues.
  • Provided mentorship to Tier 1 analysts to improve ticket resolution efficiency.

IT Analyst I

July 2022 - September 2024

  • Provided Tier 1 remote support to internal staff, including desktop, printer, network, and application troubleshooting.
  • Handled AD/O365 user provisioning, password resets, and licensing tasks.
  • Assisted with VPN and remote access troubleshooting for off-site users.
  • Documented incidents thoroughly using the internal ticketing system and ensured SLA compliance.
  • Supported PACS/RIS environments used in medical imaging workflows.
Education

Education

July 2021

West-MEC Southwest Campus

IT Security

Skills

Technical skills

Networking

  • TCP/IP
  • VLANs
  • OSPF
  • IPv4 / IPv6
  • DHCP
  • DNS
  • Wireless networking
  • Network monitoring
  • Subnetting
  • ACLs

Systems Administration

  • Active Directory
  • Windows Server
  • Office 365
  • RemotePC
  • DameWare
  • Datto
  • VPNs
  • Group Policy

ITSM / Ticketing

  • Incident resolution
  • Documentation
  • Escalation workflows
  • ServiceNow
  • Internal ticketing tools

Operations Support

  • Zebra printers
  • RF scanners
  • SICK MDA
  • AWS Greengrass
  • Warehouse technologies
Projects

Featured projects

Infrastructure

Home Lab Network

Segmented home infrastructure covering VLANs, DMZ services, reverse proxies, VPNs, storage, and automation.

View project

Networking

Enterprise Network Lab

Planned lab area for enterprise routing, switching, redundancy, ACLs, and wireless practice.

Coming soon

Automation

Active Directory Automation Lab

PowerShell onboarding automation covering AD user creation, OU placement, groups, and identity workflows.

View project

Operations

Zebra Printer Management System

PowerShell Windows Forms tool for sending ZPL labels to network-connected Zebra printers.

View project